Return or replacement requests are subject to the product listing, applicable warranty terms and the conditions stated below. Please inspect your order promptly after delivery.

• The product received is incorrect or materially different from the order.
• The product arrives damaged or with a verified manufacturing defect.
• The item qualifies for a return or replacement under the applicable product-specific policy.

Approval depends on verification of the reported issue and the applicable terms.

Certain products may not be eligible for a change-of-mind return, subject to applicable law and any mandatory consumer rights. These may include:

• Products specifically marked as non-returnable on their listing.
• Products damaged due to misuse, accidents, improper installation or unauthorised repairs after delivery.
• Items with missing essential accessories, serial number labels or original components, where this prevents proper verification.
• Products whose condition has changed significantly after delivery for reasons not attributable to the seller.

The above restrictions do not remove any rights you may have under applicable law.

ByteVertex may offer new, used and refurbished laptops, computers, printers and hardware. Please check the product description and stated condition before placing an order.

• Used or refurbished products may show cosmetic signs of previous use.
• Included accessories, specifications and warranty coverage may differ by product.
• Any reported defect or mismatch will be assessed against the advertised specifications and applicable terms.

To report a damaged, defective or incorrect item, contact our support team using the contact details published on our website. Please provide:

• Your order number and registered contact information.
• A clear description of the issue.
• Photographs or an unboxing video, if available and relevant.
• Product serial number and packaging details, if requested for verification.

Please wait for instructions before shipping an item back. Unauthorised returns may delay inspection and processing.

If your order arrives damaged, defective or incorrect, notify us as soon as reasonably possible after delivery. Our team may request evidence and inspect the product before deciding on an appropriate resolution.

Depending on the circumstances and applicable law, the resolution may include repair, replacement, refund or another appropriate remedy. Please retain the packaging and included accessories until the matter has been resolved.

Refunds are considered where a refund is approved under the applicable policy or required by law. Once approved, the refund will generally be initiated through the original payment method where supported.

The time taken for the amount to appear in your account may depend on your bank, payment provider and payment method. We will communicate any available updates regarding the refund.

If your order has not been dispatched and cancellation is permitted, the applicable refund process will be communicated to you.

Responsibility for return shipping charges depends on the reason for the return and the applicable policy.

• For verified seller-related errors or damage during delivery, we will advise you on the applicable return arrangements.
• For other approved returns, any applicable shipping costs will be communicated before the return is arranged.

Please do not dispatch a product until the return procedure and shipping arrangements have been confirmed.

Cancellation requests are subject to the current order status. Orders that have already been dispatched may not be eligible for standard cancellation and may need to follow the applicable return process.

Contact our support team promptly if you need to request a cancellation. Any refund for an approved cancellation will be handled according to the applicable refund terms.

Warranty coverage, where provided, depends on the product, manufacturer and warranty terms stated at the time of purchase. Some used or refurbished products may have limited or no additional seller warranty.

Warranty service may involve troubleshooting, inspection, repair or other remedies under the relevant warranty terms. Warranty coverage does not automatically mean that a product is eligible for a refund.

For questions about returns, refunds, replacements, cancellations or warranty claims, please contact ByteVertex Technologies Private Limited through the official contact details on our website.