When you browse our website, create an account or place an order, we may collect information necessary to provide our services.

• Personal details such as your name, email address, phone number and billing or shipping address.
• Order details, purchased products, transaction references and order history.
• Technical information such as IP address, browser type, device information and website usage data.
• Information you voluntarily provide when contacting our customer support team.

We may use your information to:

• Process orders, payments, deliveries and related customer requests.
• Provide order confirmations, shipping updates and service communications.
• Manage customer accounts and improve website functionality.
• Respond to questions, complaints and support requests.
• Prevent fraudulent transactions, protect our website and meet applicable legal obligations.
• Send promotional communications where permitted by law and, where required, with your consent.

Our website may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, understand website traffic and improve your browsing experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features. Where required, we will request consent before using non-essential cookies or tracking tools.

Payments may be processed through third-party payment providers available at checkout. Your payment information is handled according to the applicable provider's privacy and security practices.

We do not intend to store complete card details, banking passwords or payment PINs on our website. Payment processing and transaction records may be subject to applicable provider requirements and law.

We do not sell your personal information. We may share relevant information with trusted third parties when necessary to operate our services, including:

• Payment gateways and transaction processing providers.
• Courier, logistics and delivery partners.
• Website hosting, security and technical service providers.
• Authorities or other parties when disclosure is required by applicable law or necessary to protect legal rights.

Such sharing should be limited to what is reasonably necessary for the relevant purpose, subject to applicable law.

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, provide our services, resolve disputes, maintain business records and comply with legal obligations.

Retention periods depend on the type of information and the applicable legal requirements. Information that is no longer required should be securely deleted or anonymised where appropriate.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no website or electronic transmission method can be guaranteed completely secure. We encourage customers to use strong passwords and avoid sharing sensitive account or payment credentials.

Subject to applicable law, you may be able to request access to, correction of or deletion of your personal information, withdraw consent where processing is based on consent, or raise concerns about how your information is handled.

You may also opt out of promotional emails using the unsubscribe option where available. To submit a privacy request, contact us using the details below. We may need to verify your identity before responding.

Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices or content of websites we do not operate. Please review their privacy policies before sharing personal information.

Our website is intended for general customers and is not specifically designed to collect personal information from children unlawfully. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. Any revised version will be published on this page with an updated revision date.

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact ByteVertex Technologies Private Limited.